Refund policy

Return & Refund Policy

At Northbound Supply Co., most of our products are made to order specifically for you. Because each item is produced after your order is placed, we do not accept returns or exchanges for incorrect sizes, color choices, or buyer’s remorse.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery. Please include your order number and clear photos of the item and packaging when possible.

Once the issue has been reviewed, we’ll work with you to provide a replacement or refund when appropriate.

Order Changes & Cancellations

Because orders may enter production quickly, changes or cancellations cannot be guaranteed once production has started. Please contact us as soon as possible if you notice an error with your order.

Sizing

Please review the size chart provided on the product page before ordering. We cannot offer returns or exchanges when the incorrect size was ordered.

If you have any questions or concerns about your order, please contact us. We want every Northbound Supply Co. customer to have a great experience.

This policy does not limit any rights you may have under applicable law.